Help Center
Find answers to your questions fast.
Add social media channels
Here you'll learn more about connecting accounts, checking permissions, plus reconnects and API notes. * Connecting channels: overview * How do I connect an Instagram account to KNOWYOURCHAT? * How do I connect a LinkedIn account to KNOWYOURCHAT? * How do I connect a Facebook account to KNOWYOURCHAT? * How do I connect a TikTok account to KNOWYOURCHAT? * How do I connect a YouTube account to KNOWYOURCHAT? * How do I connect a Google Business account to KNOWYOURCHAT?
AI Crew
Here you'll find everything you need to know about our AI Crew in KNOWYOURCHAT. * AI Crew: Overview * AI Studio: Overview * How to call up the AI Crew
AI Features
AI features, quality check, and best practices. On this page you'll find everything you should know about the AI features in KNOWYOURCHAT. * AI Crew: Overview * AI for platform adjustments * Quickly create a post from media * AI in onboarding: capturing goals and writing copy * Data usage and privacy with AI * AI + approval workflows: collaborating as a team * AI quality check: facts, style, and compliance * Brand voice with AI: tone and style guide * Using AI to create posts
Apps
In this area you manage integrations that complement your workflow. In the KNOWYOURCHAT setup, this is specifically about Canva. If you first want to get an overview of how the settings are structured overall (Workspace, Organization, Account), start here: Settings: Overview. Canva is especially helpful if you regularly work with templates and design series. Instead of exporting designs and uploading them manually, you can add them to your posts directly in KNOWYOURCHAT. What is Canva for in
Billing
Here you'll find all related pages on billing in KNOWYOURCHAT.
Calendar
The Calendar is your central planning view in KNOWYOURCHAT. Here you can see what goes live when, how well your content is spread out, and where there are still gaps in your plan. What you will find in this section ✅ Quick start: If you want to get going fast, start with "Create post" in the week view or the plus button in the month view, then plan the next two weeks in the month view. * Introduction to the KNOWYOURCHAT Calendar * How do I create posts in the KNOWYOURCHAT Calendar? * Cale
General
Here you will find the most important basics to quickly find your way around KNOWYOURCHAT. This includes first steps, browser recommendations, key terms in the KNOWYOURCHAT Glossary, and overview pages that show you how the main areas work together. You are in the right place if you: * want to get oriented after logging in * want to know which platforms and integrations are supported * want to understand how Calendar, Workbench, Inbox, and Insights are connected * are quickly looking for t
Home
Home is your start page in KNOWYOURCHAT. Here you get a quick overview of what has been published this month, whether posts are scheduled, how your posts are performing, and whether reviews are waiting for you. ✅ Quick start: If you want a fast start every day, check the KPIs first (accounts & reviews) and then jump into "Upcoming posts" to spot gaps in your plan. * Introduction to the Home area * How Home works * Daily routine with Home * Jumping from Home to the right areas * Published
Inbox
Comments, messages, and tasks are bundled and prioritized centrally in the KNOWYOURCHAT Inbox. Learn more about the Inbox in KNOWYOURCHAT here. * Introduction to the KNOWYOURCHAT Inbox * Understanding Inbox elements * Replying in the Inbox * Assigning and collaborating * Marking as done * Tone of voice in the Inbox
Insights
Insights, analyses, and learnings to measurably improve your content. Insights in KNOWYOURCHAT show you how your content performs and which conclusions you can draw from the analyses. * Introduction to KNOWYOURCHAT Insights * What can I see in Insights? * Post details: Overview vs. interaction * Platform filter in Insights * Select a date range * Why is data missing in Insights? * Metrics explained: Views, reach, likes, comments * Understanding engagement rate * Instagram Insights: ava
Media
Here you'll find everything you need to know about uploads, formats, and image/video requirements in KNOWYOURCHAT. * Media uploads: overview * General recommendations: image and video quality * Instagram: formats and upload requirements * Facebook: formats and upload requirements * YouTube: formats and upload requirements * TikTok: formats and upload requirements
Onboarding
Everything about getting started with KNOWYOURCHAT: connecting channels, defining goals, setting up your workspace, inviting your team, and configuring the first features properly. * Onboarding overview: get started in just a few minutes * Connecting social media channels * Setting goals during onboarding * AI in onboarding: building context for the AI Crew * Setting your brand voice and tone during onboarding * Setting up your workspace: basic setup and structure * Creating your first p
Platform limitations
Social media platforms provide different interfaces (APIs). That's why features differ from network to network. Important: this doesn't just affect posting and Inbox features, but also statistics in Insights. Each platform delivers different metrics and detail views. Here you'll find the most important limitations per platform and what they mean in everyday use. * Limitations on Instagram * Limitations on Facebook * Limitations on TikTok * Limitations on YouTube * Limitations on Google B
Posting
Here you'll find everything about creating, scheduling, and publishing posts in KNOWYOURCHAT — including workflow, best practices, and typical pitfalls. * How do I create posts for Instagram? * How do I create posts for Facebook? * How do I create posts for TikTok? * How do I create posts for YouTube? * How do I create posts for LinkedIn? * How do I create posts across platforms?
Posts
Here we collect everything about creating, planning, and publishing in the Posts area in KNOWYOURCHAT. * Introduction to the Posts area * What can I filter by in Posts? * How do I filter by accounts? * How do I filter by status? * How do I filter by label? * How do I create a post in Posts? * How do I create cross-platform posts in Posts? * Which views are there in Posts? * How do I edit posts in Posts? * Labels in Posts * Approval and review in Posts
Settings
Here you'll find everything you need to know about workspaces, roles, permissions, and general configuration in KNOWYOURCHAT. * Account: Profile, Security, and Notifications * Settings: Overview * Workspace Settings: General * Managing Labels (Workspace) * How Do I Manage Members? * How Do I Manage My Social Media Accounts? * Apps in KNOWYOURCHAT * Organization: Brand Hub, Strategy Hub, Members, and Billing
Using KNOWYOURCHAT on mobile
You can comfortably use KNOWYOURCHAT on the go with your smartphone. Learn more about mobile workflows here. * Mobile use: overview * Browser recommendations and performance on your phone * Mobile workflows: 4 classic use cases * Login and security on mobile
Need personal help? Email us at support@knowyourchat.de