Workspace Settings: General

🧩 Workspace settings: General

In the Settings area, you manage everything related to your account, your workspace, and your organization.

This page describes the section Workspace → General: here you can adjust the workspace avatar, name, and description.

Settings – what's where? (Overview)

In the left sidebar of the settings, you'll typically find three areas:

Account

• Profile: first and last name, email address, job title, biography, plus language/region incl. time zone, date and time format
• Security: change your password
• Notifications: manage email and push notifications

Workspace

• General: avatar, name, description
• Labels: add, edit, or delete labels
• Social Media Accounts: manage connected accounts (available vs. connected)
• Apps: manage integrations (currently e.g. Canva)
• AI Crew: customize the AI Crew (language, form of address, reply length, emojis, fine-tuning) + knowledge base (documents) + rules/do's & don'ts, topic priorities, and platform settings (e.g. hashtag strategy, post length, tone adjustment)

Organization

• Brand Hub: filled in automatically during onboarding (e.g. brand identity plus company and marketing goals) and can be adjusted later
• Strategy Hub: have a strategy created or create one yourself
• Members: manage organization members and their workspace access
• Billing: view your current subscription

If you first want to get an overview of which settings exist overall, start here: Settings: Overview.

What can I change under "Workspace → General"?

If you want to set up your workspace "properly" right now, this is the right starting point: Setting Up Your Workspace: Basic Setup & Structure.

• Workspace name: The name is shown in the navigation and in many places throughout KNOWYOURCHAT.
• Workspace avatar: The avatar is the visual identifier. Many teams use their logo or an icon here.
• Workspace description: Especially helpful in teams or with multiple workspaces to briefly document the purpose. This description also helps the AI Crew make more targeted suggestions.

Step by step: change the name, avatar, or description

1. Open Settings.
2. Go to Workspace → General.
3. Change the name and/or description, and click the avatar to update it.
4. Save your changes.

Best practices

• Use a unique name if you manage multiple workspaces.
• Choose an avatar that is easy to recognize even at a small size.
• Use the description to briefly note what the workspace is for (e.g. brand/team/client).

If you have several people in the workspace, this is usually the next sensible step: How Do I Manage Members?.

If something isn't displayed

• Reload the page.
• Check that you're in the right workspace.

If it still doesn't work after that, feel free to contact us.

Support: support@knowyourchat.de

✅ Quick start: Give your workspace a unique name, set an avatar, and add a description. This reduces mix-ups – especially with multiple workspaces.

Further reading (related topics)

• Settings: Overview – context on where "Workspace → General" sits in the big picture.
• Setting Up Your Workspace: Basic Setup & Structure – if you're setting up the workspace from scratch.
• How Do I Manage Members? – as soon as you work as a team.
• Managing Labels (Workspace) – to structure posts and workflows cleanly.
• Apps – if you want to connect Canva, for example.
• Connecting Channels: Overview – if connecting social media channels is your next step.
• KNOWYOURCHAT Glossary – terms related to workspaces, roles, and settings.