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Login and Security on Mobile

Here you'll find quick, concrete steps for login and security on the go. The links are optional if you want to dive deeper.

Basic rule

Mobile is like desktop: account security remains the foundation.

1) Forgot or want to change your password

If you can no longer log in or want to change your password for security reasons:

  • Open the login page and use "Forgot password" (if available).
  • If you are logged in:
    • Change the password and then log in once again on your smartphone.
  • Tip for on the go:
    • Use a password manager whenever possible.
    • Avoid password changes on public Wi-Fi.

Step by step: How do I change my KNOWYOURCHAT password?

2) Login doesn't work (typical causes & fixes)

If you can safely rule out "wrong password", it's often browser/session issues when you're on the go.

Quick checks (in this order):

  • Briefly check your internet connection (Wi-Fi/5G) and reload the page.
  • Close the tab completely and open KNOWYOURCHAT again.
  • As a test, open KNOWYOURCHAT in a different browser.
  • Clear cache/cookies for KNOWYOURCHAT (or use a "private tab/window" to test).
  • As a test, disable aggressive tracking blockers/content blockers.

If it still doesn't work after that:

  • Switch to desktop once to check whether it's purely a mobile issue.

Browser focus (performance + typical pitfalls): Browser recommendations & performance on your phone

3) Using multiple devices (smartphone + desktop) securely

This is fine in principle. What matters is switching between devices cleanly.

  • Don't use shared devices for permanent logins.
  • Log out whenever possible after working on devices that aren't yours.
  • If you notice sessions getting "mixed up":
    • Log out once and log back in.
    • Alternatively: delete cache/cookies for KNOWYOURCHAT.

4) Insecure devices or shared browsers (what you can do right away)

If you're out and about in an insecure spot (public PC, someone else's phone, a shared tablet):

  • If possible, don't log in on devices that aren't yours at all.
  • If there's no other way:
    • Use a private window.
    • Don't save passwords in the browser.
    • Log out immediately after use.
    • Delete cache/cookies.

Basics of mobile usage (also helps with stability): Mobile usage (browser): overview

Typical mobile situations in everyday work

If you're in the middle of your day and want to quickly know which workflow works best on mobile:

Further reading

Need personal help? Email us at support@knowyourchat.de