Activate the Inbox and set up your first routine

Inbox: Handle comments & DMs in one place

The Inbox brings together comments and messages (DMs) from your connected channels in one central place. This lets your team respond without constantly switching between platforms.

What is the Inbox?

The Inbox bundles your community communication in one place:

• comments and messages from different platforms
• clear responsibilities within the team
• a unified workflow for replies and follow-up

What you can do in the Inbox

1) Use statuses: open vs. done

Thanks to statuses, everyone on the team can instantly see:

• what's still open
• and what's already done

2) Reply directly (no platform switching)

You can reply and react directly in the Inbox. This saves time and ensures consistent communication, because everything happens in the same workflow.

Optionally, you can also work with saved replies to shorten response times.

3) Assign messages (ownership in the team)

If a message is better handled by someone else, assign it to a workspace member. That way it's immediately clear who's taking over – no chaos.

Recommended routine (short)

• Quickly go through the Inbox daily
• reply to or assign open threads
• close completed threads

✅ In short: The Inbox centralizes communication with your community, makes responsibilities clear, and enables quick team responses – without having to constantly jump between platforms.

Further reading

• Onboarding overview: Get started in just a few minutes
• Connect social media channels
• Set goals during onboarding
• AI in onboarding: Building context for the AI Crew
• Define your brand voice and tone during onboarding
• Set up your workspace: Basic setup and structure
• Create your first post: Manual vs. AI Studio
• Invite your team and assign roles
• First analyses: Using Insights the right way