How Do I Connect a LinkedIn Account to KNOWYOURCHAT?

Connecting a LinkedIn account

You can link LinkedIn either directly during onboarding or later in the settings under Social Media Accounts. Once the account is connected, you can — depending on permissions and the platform API — post, schedule, and analyze insights.

To make connecting go smoothly, it's worth taking a brief, structured approach: first check the requirements, then connect the account, then verify once that the connection is really active.

If you want the big picture first (onboarding vs. settings), start here: Connecting channels: overview.

Requirements

Before you start, quickly check the following:

For an overview of what is generally supported, see: Supported platforms.

General LinkedIn requirements (on the platform side)

• You have access to the LinkedIn account and can sign in.
• You have the necessary rights for the object you want to connect (e.g. profile or company page — depending on the LinkedIn integration).
• Pop-ups/redirects are allowed in your browser (for the login/consent).

Requirements in KNOWYOURCHAT

• You are logged into the right workspace.
• You have the appropriate roles/permissions to connect accounts.

Option 1: Connect LinkedIn during onboarding

During onboarding you are automatically guided to the step where you link your channels.

This is how it usually works:

1. Select LinkedIn as the platform.
2. Start the connection process.
3. Sign in to the correct LinkedIn account.
4. Confirm the requested permissions.
5. Select the desired profile or company page (if you're given a choice) and complete the step.

Option 2: Connect LinkedIn in the settings

If you want to add or switch LinkedIn later, you can do so anytime via the settings.

1. Open Settings.
2. Go to Workspace → Social Media Accounts.
3. Click Add account and select LinkedIn.
4. Sign in and confirm the permissions.
5. Select the account/object and save.

After connecting: a quick check

To make sure everything is set up properly:

• Check in Settings → Workspace → Social Media Accounts whether LinkedIn is shown as connected.
• If you want to post right away, create a test draft.

ℹ️ Note: Some data (e.g. insights) may appear with a delay after a new connection (sync/platform latency).

Common pitfalls

• Used the wrong LinkedIn login (a different account than intended).
• Permissions not fully confirmed.
• Missing rights on the company page (e.g. not an admin/editor — depending on LinkedIn).
• Browser blocks the login window (pop-up blocker).

Troubleshooting

If you can't post or don't see any data after connecting, these checks usually help right away:

• Check whether you're in the right workspace.
• Check in Social Media Accounts whether the connection is active.
• Disconnect and reconnect LinkedIn (if the consent was interrupted).

If it still doesn't work after that, feel free to reach out to us with a short description and a screenshot.

Support: support@knowyourchat.de

✅ Quick Start: Connect → check "Social Media Accounts" → test draft. That way you spot problems immediately.

Further reading

• Connecting channels: overview — if you want to understand the difference between onboarding and settings.
• Connecting social media channels — if you're setting up channels during onboarding in general.
• How do I manage my social media accounts? — check statuses, add more accounts, manage connections.
• Limitations on Instagram — why certain features may be missing.
• How do I create posts for LinkedIn? — start posting right after connecting.
• Introduction to the KNOWYOURCHAT Inbox — if you also want to use the Inbox after connecting.