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How do I connect a Google Business account to KNOWYOURCHAT?

📍 How do I connect a Google Business account to KNOWYOURCHAT?

Here you'll learn how to connect a Google Business Profile to KNOWYOURCHAT. You can do this either directly during onboarding or later in Settings under "Social Media Accounts".

The process is similar to other channels: add the channel, authorize with Google, select the business profile, and save.

If you first want to get an overall picture (or want to connect several channels), start here: Connecting channels: Overview.

Note: Whether and which features are available depends on whether Google Business is currently enabled in your workspace.

You can find out what's generally possible via the API (and where Google sets limits) here: API capabilities for Google Business.

Prerequisites

Before you start, quickly check the following:

If you're unsure whether Google Business is supported in your setup at all, see: Supported platforms.

General Google Business prerequisites (on the platform side)

  • You have access to the Google account that manages the business profile.
  • You have the necessary permissions for the business profile (e.g. owner or administrator).
  • If there are multiple profiles, you know which profile you want to connect.

Prerequisites in KNOWYOURCHAT

  • You're in the right workspace.
  • You have the appropriate roles/permissions to connect accounts.

Option 1: Connect Google Business during onboarding

During onboarding, you'll automatically reach the step where you add channels. There, select Google Business and go through the authorization once.

This is how it usually works:

  1. Select Google Business as the channel.
  2. Start the connection process.
  3. Confirm a usage or permission prompt (if shown).
  4. Click Authorize.
  5. Sign in with the Google account linked to the business profile.
  6. Confirm the requested permissions.
  7. Select the business profile you want.
  8. Complete the step.

Option 2: Connect Google Business in Settings

If you want to add Google Business later or connect a different profile, you can do this anytime in Settings.

  1. Open Settings.
  2. Go to Social Media Accounts.
  3. Click Add account.
  4. Select Google Business.
  5. Confirm a usage or permission prompt (if shown).
  6. Click Authorize.
  7. Sign in with the correct Google account (or confirm it if you're already logged in).
  8. Grant the necessary permissions.
  9. Select the business profile you want and click Add or Save.

After connecting: a quick check

A quick check right afterwards saves you time later, because you'll spot potential issues immediately:

  • Check in Home whether the account appears under "Connected accounts".
  • If needed, wait briefly for the first sync.

Common pitfalls

  • Used the wrong Google account.
  • Missing permissions for the business profile.
  • The profile doesn't show up because it's managed under a different Google account.
  • Data appears with a short delay (sync/platform latency).

Troubleshooting

If something doesn't work as expected after connecting, these checks usually help you narrow down the cause quickly:

If things suddenly stop working after an update or after a longer period, it's also worth checking the platform-specific limits: Limitations with Google Business.

  • Check whether you're logged in with the correct Google account.
  • Check your permissions in the Google Business Profile.
  • Wait briefly for the first sync and reload the page.

If it still doesn't work after that, feel free to reach out to us with a short description and a screenshot.

Support: support@knowyourchat.de

✅ Quick start: Add channel → authorize Google → select profile → dashboard check under "Connected accounts".

Need personal help? Email us at support@knowyourchat.de