Billing: The Basics

Billing in KNOWYOURCHAT is deliberately kept simple – yet flexible enough for different usage levels. Whether you are just getting started or already scaling: this system helps you keep a transparent view of your costs at all times.

If you are new, the best place to start is Credits in KNOWYOURCHAT to understand the foundation.

The core of billing: Credits & plan

Billing in KNOWYOURCHAT is based on two central building blocks:

• Plan (subscription model) → defines your monthly framework
• Credits → are consumed by actual usage

The difference is simple:

• Your plan answers: "Which features and limits do I have?"
• Credits answer: "How much am I actually using?"

1) How does billing work in general?

KNOWYOURCHAT combines a monthly subscription with a usage-based system.

In concrete terms, that means:

• You choose a plan (e.g. Free, Basic, Professional, Enterprise)
• Every plan includes a certain credit allowance
• Actions on the platform consume credits
• If needed, you can buy additional credits

This gives you maximum control:

• Plan = predictable base costs
• Credits = flexible usage as needed

2) When are credits charged?

Credits are deducted whenever you actively use features.

Typical examples:

• Using AI features
• Generating content
• Analytics features (e.g. Insights)
• Automations or interactions

Important:

• You do not pay for simply logging in or being inactive
• Only actual usage consumes credits

3) How many credits are consumed?

How many credits you consume depends on which features you use and how intensively.

As a general rule:

• Every action has a defined credit cost
• Simple actions → low consumption
• Complex AI features → higher consumption

👉 You keep full control over your consumption at all times.

4) Credit packages & prices

If you need more credits, you can buy additional packages at any time:

• 1,000 credits → €4.99 (~€0.005 per credit)
• 5,000 credits → €14.99 (~€0.003 per credit)
• 15,000 credits → €29.99 (~€0.002 per credit, best price)

Important:

• Larger packages = lower price per credit
• Ideal if you use KNOWYOURCHAT regularly

5) Important rules about credits

• Purchased credits are valid for 60 days
• They are only consumed after your monthly credits
• Your included allowance is always used first

6) Billing period & renewal

Billing usually happens monthly.

That means:

• Your plan renews automatically
• Your credit allowance is refreshed (depending on your plan)
• Usage is charged per period

At any time, you can:

• upgrade
• downgrade
• cancel

7) Which payment methods are accepted?

KNOWYOURCHAT offers you flexible payment options:

• Credit card (e.g. Visa, Mastercard)
• Online payment providers (depending on your region)
• Payment by invoice (mainly on the Enterprise plan)

Important:

• Billing happens automatically per period
• Your payment method is reused for renewals
• You can change your payment details in your account at any time

8) Overview: Viewing billing & usage

In your account you can always find:

• your current plan
• remaining credits
• usage so far
• your next billing date

This helps you understand:

• whether your plan still fits
• how intensively you use the platform

9) Frequently asked questions

Why were credits deducted?

Credits are consumed every time you use features (e.g. AI, analytics, content generation).

What happens when my credits run out?

Depending on your setup:

• features pause or
• you can buy more credits / upgrade

Does billing renew automatically?

Yes, your plan renews automatically each billing period.

10) Best practice: Keeping costs under control

Here is how to use KNOWYOURCHAT efficiently:

• Start with a plan that fits
• Keep an eye on your credits regularly
• Only upgrade when you really need to
• Use larger packages for a better price per credit

Related pages

• Credits in KNOWYOURCHAT
• Pricing plans in KNOWYOURCHAT
• Free plan in KNOWYOURCHAT
• Basic plan in KNOWYOURCHAT
• Professional plan in KNOWYOURCHAT
• Enterprise plan in KNOWYOURCHAT
• All KNOWYOURCHAT pricing plans compared

✅ In short:
Billing in KNOWYOURCHAT combines predictable costs with flexible usage. You only pay for what you actually use – and you can adjust your setup at any time.